Business Process

Business Process Maturity Model (BPMM)

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Business Process Maturity Model (BPMM)

The Business Process Maturity Model (BPMM) is a framework for assessing and improving business processes. It has five levels: Initial, Managed, Standardized, Predictable, and Innovating. BPMM helps organizations enhance efficiency, consistency, and innovation, ensuring structured process improvements that drive productivity, reduce errors, and support long-term business success.

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Privacy Policy

Privacy Policy Effective Date: 5 February 2025 Last Updated: 5 February 2025 Welcome to Change Management Office (“we,” “our,” “us”). We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Europe. By using our website (www.changemanagementoffice.info), you agree to the collection and use of information as described in this Privacy Policy. 1. Who We Are The data controller responsible for your personal data is: Change Management Office Veghel, The Netherlands info@changemanagementoffice.info For any data protection inquiries, you can contact us at: info@changemanagementoffice.info 2. What Personal Data We Collect We may collect and process the following types of personal data: Identity Data: Name, title, company name. Contact Data: Email address, phone number. Technical Data: IP address, browser type, device information, cookies. Usage Data: How you use our website, pages visited, time spent on pages. Marketing & Communication Data: Preferences for receiving communications from us. We do not collect special categories of personal data (e.g., race, religion, health data). 3. How We Collect Your Data We collect data through: Direct interactions: When you fill out a contact form or email us. Automated technologies: Cookies, analytics tools, and log files. Third parties: Analytics providers like Google Analytics (if applicable). 4. Legal Basis for Processing Data We process your data based on the following lawful grounds under the GDPR: Purpose of Processing Legal Basis Providing services & responding to inquiries Legitimate interest or contractual necessity Sending marketing communications Consent (you can withdraw at any time) Website analytics & improvements Legitimate interest Legal compliance (e.g., fraud prevention) Legal obligation 5. How We Use Your Data We use your data to: ✔ Provide and improve our website. ✔ Respond to your inquiries. ✔ Send updates and marketing (if opted in). ✔ Monitor website performance and security. We will never sell or rent your personal data. 6. How Long We Keep Your Data We retain personal data for as long as necessary to fulfill its purpose, comply with legal obligations, or resolve disputes. We regularly review our retention periods. 7. How We Share Your Data We may share your data with: Service providers (e.g., hosting, analytics). Legal authorities (if required by law). Business partners (only if necessary and with your consent). All third parties are required to protect your data. 8. International Data Transfers If we transfer your data outside the European Economic Area (EEA), we ensure protection through: EU Standard Contractual Clauses (SCCs). Transfers to countries deemed “adequate” by the European Commission. 9. Your Rights Under GDPR You have the following rights under GDPR: 🔹 Access – Request a copy of your data. 🔹 Rectification – Correct inaccurate data. 🔹 Erasure ("Right to be Forgotten") – Request deletion of your data. 🔹 Restriction – Request limited processing of your data. 🔹 Data Portability – Request transfer of your data. 🔹 Objection – Object to processing based on legitimate interest. 🔹 Withdraw Consent – Withdraw marketing consent anytime. To exercise your rights, contact us at info@changemanagementoffice.info . 10. Cookies & Tracking Technologies Our website uses cookies to enhance user experience. You can control cookie preferences via your browser settings. For more details, refer to our Cookie Policy (if applicable). 11. Security Measures We implement technical and organizational security measures to protect your data, including encryption, firewalls, and access controls. However, no online system is 100% secure. Please take steps to protect your personal information. 12. Changes to This Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly. 13. Contact Us If you have any questions about this Privacy Policy, contact us at: 📧 Email: info@changemanagementoffice.info 📍 Address: Veghel, The Netherlands